Council wants your feedback on its home care services provision

• Central Bedfordshire Council(CBC) wants to hear from those who access home care services.

Here's the survey link.

CBC's Home Care Provider contract is shortly coming to an end, and they will now review, and renew, the service to run from April 2023. 

Before commiting to a new contractual framework, they want to hear from those who receive home care services, their family carer or representative, about what works well and to discover any suggestions on improving home care services.

NHS Digital Satisfaction Surveys carried out a recent annual review of their adult social care services. Following on from that, they are now running a care receiver/family member survey to help shape future service delivery. The aim is to ensure everyone has an opportunity to have their say. 

Cllr Carole Hegley, Executive Member for Adult Social Care at Central Bedfordshire Council, said, “Our range of home care services are person-centred and are designed help people to remain independent and continue to live at home. We strive to support individuals to live their very best life, it’s at the heart of what we do. There is no-one better placed to tell us what works well than the people who receive services and those close to them.
“We enjoy excellent relationships with home care providers who support people with ‘personal care’ and ‘support at home’ and we want to ensure that we continue to provide the right, tailor-made, care at home for those who need it.

"We welcome your views and would like your feedback by Friday 8 July."

Or download an

Or you can contact the CBC Customer Contact Centre on 0300 300 8300 for paper copies of the survey.