Care Quality Commission in Praise of L&D Staff in Positive Report

 Statement from Pauline Philip, CEO at the L & D Hospital on the recent published Care Quality Commission report on the L & D.
Overall a good report from the CQC which is good news for all patients, present and future, at the L & D.

"I am writing to let you know that today the Care Quality Commission (CQC) published its report into care provided by our Trust and awarded an overall rating of 'good', with some areas rated as 'outstanding'. Our Summit will be held next Friday and we very much look forward to seeing you there."
"We are delighted to receive such a positive recognition from the CQC. The report is an acknowledgement of the tremendous commitment and hard work shown by our staff and partners consistently over many years."
"The publication of the report follows a planned inspection by the CQC of the Luton and Dunstable Hospital from 19 - 21 January 2016, with further unplanned visits taking place on 27 January and 4 February."
"CQC inspectors praised our staff for their compassion and empathy, and reported positive feedback from patients, and outcomes above average when compared to other acute trusts."
"For the five key measures, the CQC rates the L&D's services as 'outstanding' for 'well-led' and 'responsive', 'good' for 'effective' and 'caring' and 'requires improvement' for being 'safe'."
"The CQC were particularly impressed by services in Urgent and Emergency care, Children, young people and families, and Outpatients and Diagnostics, all of which were rated as 'outstanding'. Surgery, Maternity and Gynaecology, and End of life care were rated 'good' and Medicine and Critical care were rated as 'requiring improvement' – and we have already made significant progress in these areas and addressed the very particular concerns they had."
"We have no doubt that working together in the future we will maintain and improve our performance in all areas over the coming months and years – the report will be a motivational force for us all."
Pauline Philip
Chief Executive

To download the full report – please go to the CQC's website at


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