Saturday, 14 October 2017

Aldwyck achieves Customer Service Excellence Award for fourth consecutive year


Aldwyck Housing Group is delighted to announce it has been awarded the Government’s national accreditation for customer service for the fourth year running. We have also improved the rating we have received year on year too.

The Customer Service Excellence standard is given to organisations following an in-depth assessment which tests that services provided are efficient and effective and have the customer at their heart. The assessor met with customers, staff and stakeholders to review Aldwyck’s practices on customer insight, information and access, delivery, timeliness and quality of service.

The final 75-page report observes “there is a genuine and palpable ‘customer focused’ approach to service delivery” and that “staff are enthusiastic, well-motivated and dedicated to serving their customers. It was a pleasure to meet them and their tenants.”

Sharon Abel, Head of Communications and Customer Insight, commented, “We are very pleased to have been awarded this national accreditation for the fourth year in a row. It demonstrates that each of us at Aldwyck, regardless of role, has a commitment to providing our customers with a great service.”

Pictured left to right are Noor D'Agostino (Senior Income Maximisation Adviser), Dominic Cox (Housing Services Officer), Mary Felmingham (Receptionist) and Rumi Hassan (Technical Services Adviser).